Cancellation & Refund Policy

Last Updated: 01-09-2025

1. Scope & Roles

Book My Hajj Umrah Ibadat Trip (operated by Allwheels Tour Travels Pvt. Ltd.) is a technology platform & booking partner. All Umrah/Hajj/holiday packages listed on Hajj Umrah Ibadat Travels are operated and invoiced by licensed service providers (“Provider”).

  • The Provider is the seller of travel services (flights, hotels, visa, ground services).
  • Hajj Umrah Ibadat Travels facilitates discovery, booking coordination, document collection, and customer support.
  • The slabs below are for transparency. The Provider’s policy governs in case of conflict.
2. How to Cancel

Submit cancellation via:

  • Hajj Umrah Ibadat Travels Dashboard → Booking → Cancel, or
  • Email: support@hajjumrahibadat.com

Required Information:

  • Booking ID, passenger name(s), contact number
  • Government ID/passport copy
  • Supporting documents (if applicable, see Section 6)

Hajj Umrah Ibadat Travels will coordinate with the Provider and share final deductions for your approval.

3. Standard Cancellation Slabs (Guidance)
StageCharges (Typical)
After booking & before visa appointment₹10,000 (administrative)
After visa approval (before ticketing)₹25,000 + visa/insurance actuals
Less than 60 days before departure50% of package price
Less than 45 days before departure75% of package price
Less than 30 days before departure / No-show100% of package price
Flight & Visa components100% non-refundable once booked/applied

• Airline penalties, fare differences, and visa/insurance fees are always extra.

• Multi-room/multi-traveler bookings may be charged per traveler.

4. Amendments

Most airlines/hotels/Providers treat amendments as cancellation + rebooking. Any allowed amendment will include airline/hotel/Provider fees + fare difference + service fee.

5. Timelines

• Airline/hotel reversals: 7–21 working days

• Provider settlement: +5–10 working days

• Bank refunds may take longer based on bank processing.

8. Payment Policy (Milestones)

Standard Umrah

Booking Amount: ₹30,000 per person

Balance: Due 21 days before departure

Ramadan Special

Booking Amount: ₹30,000 per person

Balance: 100% before visa issuance

Customer Acknowledgement

"By booking with Hajj Umrah Ibadat, you acknowledge that we are a technology partner facilitating your spiritual journey with professional licensed providers."

Allwheels Tour Travels Pvt. Ltd. | support@hajjumrahibadat.com | +91-9581469690