Cancellation & Refund Policy
Last Updated: 01-09-2025
Book My Hajj Umrah Ibadat Trip (operated by Allwheels Tour Travels Pvt. Ltd.) is a technology platform & booking partner. All Umrah/Hajj/holiday packages listed on Hajj Umrah Ibadat Travels are operated and invoiced by licensed service providers (“Provider”).
- The Provider is the seller of travel services (flights, hotels, visa, ground services).
- Hajj Umrah Ibadat Travels facilitates discovery, booking coordination, document collection, and customer support.
- The slabs below are for transparency. The Provider’s policy governs in case of conflict.
Submit cancellation via:
- Hajj Umrah Ibadat Travels Dashboard → Booking → Cancel, or
- Email: support@hajjumrahibadat.com
Required Information:
- Booking ID, passenger name(s), contact number
- Government ID/passport copy
- Supporting documents (if applicable, see Section 6)
Hajj Umrah Ibadat Travels will coordinate with the Provider and share final deductions for your approval.
| Stage | Charges (Typical) |
|---|---|
| After booking & before visa appointment | ₹10,000 (administrative) |
| After visa approval (before ticketing) | ₹25,000 + visa/insurance actuals |
| Less than 60 days before departure | 50% of package price |
| Less than 45 days before departure | 75% of package price |
| Less than 30 days before departure / No-show | 100% of package price |
| Flight & Visa components | 100% non-refundable once booked/applied |
• Airline penalties, fare differences, and visa/insurance fees are always extra.
• Multi-room/multi-traveler bookings may be charged per traveler.
Most airlines/hotels/Providers treat amendments as cancellation + rebooking. Any allowed amendment will include airline/hotel/Provider fees + fare difference + service fee.
• Airline/hotel reversals: 7–21 working days
• Provider settlement: +5–10 working days
• Bank refunds may take longer based on bank processing.
Standard Umrah
Booking Amount: ₹30,000 per person
Balance: Due 21 days before departure
Ramadan Special
Booking Amount: ₹30,000 per person
Balance: 100% before visa issuance
Customer Acknowledgement
"By booking with Hajj Umrah Ibadat, you acknowledge that we are a technology partner facilitating your spiritual journey with professional licensed providers."
Allwheels Tour Travels Pvt. Ltd. | support@hajjumrahibadat.com | +91-9581469690